Now that I have to learn some entrepeneurial skills, I found this management tips from despair :-( I never thought that my famous "it could be worse" (hay peores) philosophy could become a management tool for addressing employees' complaints. Worst of all, it is already patented, just like the sad smiley face :-( You see, that's the reason we have to file patent applications for our designs!
Thanks to Roberto and Yvonne, who gave me a book called "watches tell more than time" for my birthday. I have only browsed a little bit though it, but it's fabulous! I'll have to post some of the thoughts on it later.